Privacy Policy

Effective date: August 26, 2026

SNJ ("we", "us", or "our") operates SNJ CustomerApp (the "App"). This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to users.

1. Information We Collect

Depending on how you use the App, we may collect the following information:

• Account information: name, email address, phone number, login credentials, and other information required to create or manage an account.
• Delivery and contact information: delivery address and contact details when required to process an order or provide a service.
• Order and transaction information: products or services ordered, order details, transaction status, and related records.
• Device and technical information: device type, operating system, app version, IP address, crash information, and technical logs, where applicable.
• Location information: only where the App requests and you grant location access for a feature that requires it.
• Customer support information: information you provide when contacting us for help.

2. How We Use Information

We may use collected information to:

• Create and manage user accounts.
• Process and deliver orders or requested services.
• Provide customer support.
• Communicate with users about orders, accounts, services, or important updates.
• Maintain, secure, troubleshoot, and improve the App.
• Prevent fraud, abuse, and unauthorized activity.
• Comply with applicable legal obligations.

3. Sharing of Information

We do not sell personal information. We may share information when necessary to provide the App and its services, including with service providers that process information on our behalf, payment providers, delivery/service partners, hosting providers, analytics or crash-reporting providers, or government authorities when legally required.

4. Payments

If payments are supported, payment information may be processed by third-party payment providers. We do not intend to store complete payment card details unless explicitly stated and lawfully supported. Payment providers may process information according to their own privacy policies and terms.

5. Data Security

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Information transmitted between the App and our servers is protected using encryption in transit, such as HTTPS/TLS, where supported.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

7. Account and Data Deletion

Users may request deletion of their account and associated personal data by contacting us using the details below or by using any account-deletion functionality provided within the App.

When a valid deletion request is received, we will delete or anonymize applicable personal information unless we are required or permitted by law to retain particular information. Some transaction, legal, security, or accounting records may need to be retained for an additional period.

8. Children's Privacy

The App is not intended specifically for children under 13. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so that we can take appropriate action.

9. Third-Party Services

The App may use third-party services for functions such as payments, hosting, analytics, maps, notifications, authentication, crash reporting, or other app functionality. These providers may process information as necessary to provide their services and are governed by their applicable terms and privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date. We encourage users to review this page periodically.

11. Contact Us